How To: Fix Audio Issues on the Xbox One Wired Headset

Fix Audio Issues on the Xbox One Wired Headset

How to Fix Audio Issues on the Xbox One Wired Headset

Finally, the much-hyped Xbox One is out, setting the stage for an epic holiday showdown between Microsoft and Sony. While the PS4 was released a full week before the Xbox One, Microsoft's next generation system is fully equipped with the latest games and acts as an all-out media hub.

But above all of that extra stuff is the carnal need to humiliate your enemies and work together with your team, and of course, none of this can be done without your trusted headset.

Image via bestofmicro.com

Some folks with early access to the Xbox One have reported issues with their shit-talking devices, aka headsets. Most often, these users simply cannot hear anything when they plug in their headset to their Xbox One controller, and if you're thinking that a third-party headset could solve the problem, think again.

According to multiple sources, and confirmed by Microsoft, the Xbox One will not support any other headset, including your Xbox 360 headset, until sometime next year. The new controller uses a USB connection versus the old-style plug.

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Wireless headsets will also not be compatible.

So, while the Xbox One does come with a free headset, if you run into problems you aren't going to have many other options. So, here are a few Microsoft-approved methods for remedying your non-functioning Xbox One headset.

Make Sure Everything Is Clean

Make sure that there isn't any grime or buildup that's blocking the adapter from a clear connection to your controller. You can use a cotton swab and alcohol to clean the area. But, unless you spilled soda all over your headset or controller after opening the box, dirt is unlikely the issue.

Are Family Settings Enabled on Your Account?

If you've set up a child-friendly account, or your parents have created a child profile for you, chatting may have been disabled. You can change these settings on the console. By default, any profile created for someone under 17 has the set to "Friends Only."

To configure Privacy and Online Settings, follow these steps:

  • Sign in to your Xbox Live account (your account or the one that controls the system).
  • Press the Menu button on the controller.
  • Go to Settings, then select Privacy and Online Settings.
  • Ensure that Talk with people while gaming is allowed.

Double-Check Everything Else

Now, it's time to just double-check that everything else is a-okay.

  • Make sure that your Xbox One controller is working correctly.
  • See if you can use the controller to turn on and turn off the console.
  • Restart your Xbox One.
  • Try an alternate controller (if you bought one).
  • Reinsert the adapter and make sure it's properly connected.

For more help, check out Microsoft's tips on setting up and troubleshooting the Xbox One Wired Headset. If none of the above issues helped, you might have to contact Xbox support, or get it replaced.

Headset images by Tom's Hardware, Mashable

7 Comments

Thanks! Was coming from a PS3 and was wondering how to get to he settings menu. It's on the controller.

Seems the only solution at the moment is to do a hard reset, ie press the power button on console until it powers off. Hopefully they will sort out the mic monitoring issue in a future update as well

My mic is plugged in but wont turn on. Ieven cleaned it and did all of the stuff it sayed

I have a wired controller that has a 3.5mm port for a headset. However, every single time I've plugged it in it can pick up in game audio but the mic picks up nothing. I've checked to see if the mic was faulty by using it on my phone and there was no issue. My xbox one is refurbished and the wireless controller is new. I'm not sure what the problem is honestly. Would be nice to know if it's because of a future update because everything on my controller is updated. I tried with the headset thingy for the other controller I have that's wireless and it's still not picking up sound in the mic. I need answers.

Did you find out what was wrong?

I'm having the same problem as you Annabel

Need help also having the same trouble, new xbox new extra controller tried the headset on phone it does work but not on xbox

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